Frequently Asked Questions
Products
Are your products shown by products pictures reliable?
All Hevvv products are made from good and quarlitified material. All the photoes are made from true products. You are fundation of Hevvv.
Return & Exchanges
How do I change or cancel my order?
Once your order has been placed, we’ve already gotten started on it. If you need to cancel your order, please reach out to customer service for this request. Changes to address or cancellation requests must be submitted within 1 hour of booking. There are no guarantees that we would be able to fulfill your request, but we will try. Orders placed after regular business hours need to be requested via email and a customer service representative will respond the following business day. The good news is, returns and exchanges are free! (US Only!)
How do I exchange an order?
Hevvv offers exchanges if made within 30 days of purchase(US only). To create an exchange, please email us at support@hevvv.com
Orders, shipping & tracking
When will my Hevvvs be delivered?
We fulfill orders Monday through Friday. Orders that come in on the weekend will be added to the next business day, with a shipping turnaround time of 24 – 48 hours. Once your order is fulfilled, you’ll get an email with your shipping information. Transit days will begin once the carrier has made its initial scan.
Can I get expedited shipping on my order?
You can! Standard shipping is always free. If you’d like to choose faster options, you can select it at checkout. Please note that we only fulfill orders on regular business days. Any order placed after business hours on Friday will be processed the following Monday morning.
Do you ship Hevvvs internationally?
Hevvv products are sold internationally! If you're not already directed to your location, you can find out if you can purchase our products in your market by going to the location selector at the bottom of our website.
How to track my orders?
Once your order is fulfilled, you’ll get an email with your shipping information. You can always go your email to check the update tracking information.
You can also got to our website www.hevvv.com/track to track your order. If necessary, please feel free to contact us by email or phone at +1 6264786952, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.
How may I get assistance with my online order?
Please contact us by email or telephone at +1 6264786952, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.
Payments & refunds
What happens if my Hevvv products arrive, but they were damaged in transit?
We want your order to be right! Contact our customer service team, and they’ll help you. Be ready to send a photo of your damaged item, and we’ll do our best to get it resolved.
How do I exchange my Hevvvs for a different color or size?
No matter why you want to exchange your Hevvvs, you can! As long as you haven’t worn them outside, you can send them back for free within 30 days of purchase.
Is my payment secure?
All the transactions made on the hevvv.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. Hevvv and Hevvv's parterner shopify has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.
When will my credit card be debited?
Cards and other payment methods are not debited until an order has been accepted and sent. However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed.
How long will my refund take?
We aim to process returns within 7 to 10 business days from delivery to our distribution center. You will receive a confirmation email when complete.
Company
What's your company's legal infromation?
Legal name: WILLING WIND LIMITED
Legal Company Number: 14999427
Brand name: Hevvv
Contact Phone number: +1 6264786952
Email: support@hevvv.com
Physical address: 95 Quiet Valley Lane, Los Angeles California 90017, United States
How do you ensure fair and safe working conditions at factories?
The treatment of our factory workers is very important to us as well and we were very strategic in picking our oversea vendors. These decisions were based off quality of product and how well they manage and take care of their employees. We also specially chose a factory that makes periodic audits to assure that they are treating their employees well and fairly.
Key Compliance audit items:
- No Child or forced labors
- Legal weekly working hours- Wage and benefits according to local laws
- Social insurance
- Health and Safety
- Environment
- no harassment and Abuse
- no discrimination
We also have Hevvv employees at the factory daily working hand in hand with our factory managers to ensure proper and ethical protocol is in place. Our leadership team, as well as Hevvv designers and engineers, frequently visit the facility to ensure the quality of our product as well as employee happiness is above reproach.
How to contact hevvv and get assistance?
Brand name: Hevvv
Trade name: WILLING WIND LIMITED
Phone number: +1 6264786952
Email: support@hevvv.com
Physical address: 95 Quiet Valley Lane, Los Angeles California 90017, United States
Company Number: 14999427
You can also contact us at support center.
